Luxsu Point
back
Categories

Return & Refund Policy

Last Updated: 31 August 2024

At Luxsu Point, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.

1. Eligibility for Returns To be eligible for a return, the following conditions must be met:

  • Condition: The item must be unused and in the same condition as when you received it.
  • Original Packaging: The item must be in its original packaging, including all tags, labels, and accessories.
  • Time Frame: Returns must be requested within 7 days of receiving your order.
  • Non-Returnable Items: Certain items are non-returnable, including:
    • Perishable goods (e.g., food items)
    • Personalized or custom-made items
    • Items on sale or clearance

2. Return Process To initiate a return:

  • Contact Us: Email us at info@luxsupoint.com with your order number and reason for return.
  • Approval: Once your return is approved, you will receive instructions on how to send the item back to us.
  • Shipping: You are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item sent). We recommend using a trackable shipping service or purchasing shipping insurance.

3. Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., for items that are not in their original condition).
  • Non-Refundable: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@luxsupoint.com.

5. Late or Missing Refunds If you haven’t received a refund yet:

  • Check Your Account: First, check your bank account or credit card statement again.
  • Contact Your Bank: There may be some processing time before a refund is posted.
  • Still No Refund?: If you’ve done all of this and still have not received your refund, please contact us at info@luxsupoint.com.

6. Contact Information If you have any questions about our Return & Refund Policy, please contact us:

Luxsu Point
Al-Amin Road, Konapara, Demra, Dhaka, Bangladesh
Email: info@luxsupoint.com
Phone: +8801784568945, 01622893773
Website: https://luxsupoint.com/

  • x 0